Terms and Conditions

Name of company
Enchanting

 

www.enchantingbathbombs.co.uk is a site operated by Enchanting.

at 41, Medoc Close, Cheltenham, GL50 4SP, UK
Our main trading address is 41,Medoc Close, Cheltenham, GL50 4SP.
07720924423 / enchantingsoaps@mail.com

Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England regard to its conflict of law rules. 
The use of this site is voluntary and is being made available to you for use in obtaining Enchanting products.
By ordering from Enchanting via this site you agree to the following terms and conditions:

We make every effort to check items before dispatch, however the suppliers do most of the quality control. Due to the nature of the products we sell, some of these products may become damaged or faulty in transit. If an item is delivered to the buyer damaged or faulty, Enchanted will make every effort to resolve the matter fast and in accordance with the terms and conditions outlined on this page. Please note, Enchanted do not offer monetary or non-monetary compensation (i.e. in the form of goods or services) for the loss of potential sales due to damaged/ faulty/ missing/ incorrect items delivered or delays in delivery. Due to the health and safety reasons, we do not accept returns of earrings, unless they are unopened, in original packaging and have never been used. 

1. Item(s) damaged/ faulty on receipt. 
Please inform us of any damages/ missing items/ faulty items within 3 business days from the receipt of your order. If an item is damaged on receipt, please contact us via the telephone or email to report the issue. Please quote your invoice number and the item code of the damaged item. 

In most cases: 

- We will request for a photograph of the item to be emailed to us (including the item code and the invoice number). 

- We will not ask for the item(s) to be returned. We will credit the account for the value of the damaged item(s). 

On occasion, we may request for the item(s) to be returned to us. In such cases we will provide you with a copy of a Returns Form for you to fill in and further instructions on how to return the item(s), which depend on the value/ size of the return. 
Please note: credit, rather than refund or replacement will be offered for damaged/ faulty items. We do not, as a rule, send out credit notes. 

2. Items missing from order. 

If an item is missing from your order and it is not marked as 'out of stock' on your invoice, please contact us via the telephone or email stating your invoice number and the item code. Please make sure you report missing items within 3 business days from the delivery date of your order. We will credit the account for the value of the missing item(s). Please note: credit, rather than refund or replacement will be offered for missing items. We do not, as a rule, send out credit notes. 

3. Items sent in error by Enchanted 

If you have received any items you have not ordered, please inform us of this as soon as possible. In most cases we will be able to arrange a collection for the items. If you have been charged for the items sent in error by Enchanted, we will process a refund for the goods.

4. Items ordered in error by the Buyer 

If you have ordered incorrect item(s) or too many items, please contact us to report this within 3 working days of the delivery date of your order. Please always quote your invoice number, the item code and quantity of the items you wish to return. 
Once this is reported, we will send you a Returns Form to fill in and include with the returned items. Please note, we will not be able to credit the return postage for items ordered incorrectly or in error. 
If the return is large, we can offer to book a collection for it for a fee of £7.50+VAT for UK mainland. 
On receipt and inspection of the returned goods we will issue you a full refund. The original delivery cost will be deducted from the refund. 
 
Terms and conditions for business to business sale of goods by Enchanting
General Statement

These terms and conditions of sale ("Conditions") apply to all goods provided by Enchanting whose principal place of business is at: 41, Medoc Close,Cheltenham, Gloucestershire,GL50 4SP 
"WE", "US" or “OUR” means Enchanting.
"BUYER/ YOU/ YOUR" means the person whose order for the Goods is accepted by us. We accept orders placed through our website (www.enchantingsoaps.co.uk), 
"GOODS" means the goods (including any installment of the goods), which we supply in accordance with these Conditions.
The Terms and Conditions, as well as the Returns Policy, apply to all orders placed with Enchanting. This includes, but is not limited to orders placed via: the website.  By ordering from Enchanting, you declare, that the order is placed. 
By using and accessing the website you agree to be bound by company's Terms and Conditions, as well as the Returns Policy and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website. 
If you do not have the authority to agree to or accept company's Terms and Conditions, you may not use or access this website. 


1. Product Use/ Cosmetic Use/ General Advice 

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

2. Registration and Login

We need to know your name, address (delivery and invoice), contact telephone number and email address. 
After registering, a unique account number will be generated. This can be found in your profile.
In order for us to deal with your enquiries more efficiently, please quote your account number in all correspondence when contacting us via the telephone or email.
Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers.

3. Prices and Discounts

All prices include VAT. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources. 
These products are marked as such on their respective product pages. If a discount is advertised on a product page, it corresponds to that particular product (family code) only.
On occasion we may send out email and/or mail special offers/ voucher codes. Each such offer will have its own terms and conditions and these will be specified within the offer. These offers will be applied to orders compliant with the specified terms and conditions only.
The discounts are displayed and calculated in the shopping cart.

4. Working Hours:

9am- 5:30pm Monday to Friday.  9am- 2pm Saturdays

For out of office hours contact, we advise all buyers to use our email contact details.

5. Telephone / Email Orders
When contacting us to place an order over the phone, we ask all buyers to have their registered details to hand, so that we can locate their accounts. We also require for the buyer to have a list of item codes they wish to purchase. The item codes can be obtained from our website.
Once the order is completed, we will confirm the total. At this stage we will confirm that payment can be made on collection, send a PayPal request for the payment or give our bank details for a BACS payment.

6.We accept the following methods of payment:

PayPal 
Bank Transfer

Debit/Credit Card via Worldpay
Cash - This option is available for orders collected in person only. We will confirm when your order will be ready for collection.  Please allow up to 7 days.


If the payment has been submitted in part or has not been submitted at all, we will contact the buyer via email and the telephone in order to take the payment or arrange a time-frame for the payment to be made.
We reserve the right to cancel any order if we do not receive the full payment for it within 14 days from the date of submission of the order, unless we have agreed an alternative time-frame with the buyer.
Please note we cannot dispatch goods until we receive the payment in full.


PayPal
The payment is taken automatically through the PayPal system. If this method is chosen, the buyer will be redirected from our shopping cart to the PayPal site so that they can log in to their PayPal account check and confirm their details and submit the payment.

 

7. Carriage Charges
  
Carriage is free for orders over £50 (UK mainland), otherwise a charge of £2.95 will be made.  

 

For orders outside UK Mainland please contact us for a delivery price (this includes Northern Ireland).

 
   

8. Delivery

 

Enchanting Bath Bombs - Made to order and are usually despatched within 5-10 working days.

Please note during busy periods there may be delays.


9. Out Of Stock Items   

We try to keep our website as up-to-date as possible. 
If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 2-7 business days. 

If the out of stocks goods exceed 20% of your order, we will contact you so that you can choose alternatives. In order to make this process as swift as possible, we advise to always put the most up-to-date contact details on the order.
We will be contacting buyers via the telephone so please make sure you provide us with a current telephone number.

If you wish for us to contact you on every out of stock item, please request this when placing your order. You can leave us a message in the 'special instructions' box, email or contact us via the chat system.

A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.

We aim to process all refunds within 1-7 business days from the invoice date, however this can take longer during the busiest periods in the year (September – January).
BACS/ Cheque/ Postal Order: If there is a difference in payment, a credit against the next order will be logged on the account.
Please note we do not offer a back-order service.


10. Cancellations

If you wish to cancel your order, please inform us of this immediately via the telephone or email.  We will confirm the cancellation with you in writing and refund the payment for the order. 

If you cancel your order after it had already been dispatched, but it is still on the way to its destination, we will contact the courier and stop the delivery, however we will deduct the carriage charge from the overall refund for the cancelled order.

If you wish to cancel the order after you have already received it, you have the right to do so within 7 days of the delivery date of the order. In such case, please contact us so that we can provide you with a Returns Form to fill in and include in the return. Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost.
If you wish to use our collection service, we will charge an additional £7.50+VAT for UK Mainland.
Once the order is returned, we will refund your original method of payment less any postage charges incurred. 
The goods should be unopened and in their original packaging.

11. Copyrights

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of Enchanting and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.   
Enchanting grants the permission to electronically copy and/or print in hard copy portions of this website for the sole purpose of placing an order with Enchanting, or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of Enchanting is strictly prohibited.   
   
   
12. Disclaimer   

To the fullest extent permitted at law, Enchanting is providing this website site and its contents on an "as is" basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Enchanting does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.   
      Except as specifically stated on this website, to the fullest extent permitted at law, neither Enchanting nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Enchanting does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Enchanting, its affiliates, directors, employees or other representatives.   

a) This agreement shall be governed by and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.
b) Implied terms shall be executed to the fullest extent permitted by law.
c) If either party is affected by 'Force Majeure' (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of the Force Majeure. Where Enchanting has claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.   
d) Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer's acceptance of its obligations under this agreement.
e) Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.